Page 62 - Part-A
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Information, Advice or Guidance
Let’s Summarise!
Take a few moments to answer the following questions to help you
summarise what you have learnt in this section. This will help you
answer the upcoming assessments.
1. Listening skills are as important as good questioning skills.
True False
2. Explain why you would use open questions when dealing with a client.
3. Outline three non-verbal communication skills and explain why these are
important.
1.
2.
3.
Check your answers by looking back over this section.
Congratulations, you have now completed Section 2.
Please now go to your assessment and answer Q4.
Scan the QR code to unlock some essential assessment tips.
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