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Information, Advice or Guidance
C Case Study: Improving non-verbal skills
Jack works for a large insurance firm, and thinks he gets on well
with his clients – but if you were to ask any of them, they would
say that Jack was “intimidating” and “very intense”. They also
state “rather than just look at you, he seems to stare” and “he
looks like he doesn’t want to help you.”
What steps could Jack take to improve his non-verbal
communication skills with his clients? Make some notes in the
space below.
Key Facts
1. Non-verbal communication is just as important as verbal
communication
2. Non-verbal communication allows you to reinforce your message
3. Non-verbal communication has been defined as communication
without words.
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