Page 58 - Part-A
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Information, Advice or Guidance
A range of effective non-verbal communication skills
As mentioned above, it is very important to have a range of non-verbal communication
skills, as well as verbal communication skills.
! STOP AND THINK!
What do you understand by ‘non-verbal’? Make some notes in
the space below.
Communication, in general, is the process of sending and receiving messages that
enables humans to share knowledge, attitudes, and skills. Although communication is
usually equated with speech, communication is composed of two dimensions – verbal
and non-verbal.
Non-verbal communication has been defined as communication without words. It
includes apparent behaviors, such as facial expressions, eyes, touching, and tone of
voice, as well as less-obvious messages such as dress, posture and physical distance
between two or more people.
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