Page 61 - Part-A
P. 61
Information, Advice or Guidance
A Activity 1: True or False
Take a few moments to answer the following questions to help you
summarise what you have learnt in this section. This will help you
answer the questions in your assessment booklet.
1. The best questioning styles depend on the situation.
True False
2. Non-verbal communication is as important as verbal
communication.
True False
3. Never interrupt the client, always wait for a pause before asking
questions.
True False
Check your answers at the end of this workook.
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