Page 6 - Part-A

Information, Advice or Guidance

Information

Information is considered to be any fact, set of facts or knowledge. Information
is communicated by others or obtained by personal study or investigation.

• It can be provided passively by leaflets or articles regarding your
organisation

• Or, it can be provided actively through personal contact, such as by
phone or letter.

Information is factual and not based on opinion or one person’s point of view,
therefore it is normally something you can rely on.

Advice

Advice is a recommendation and is not always based on fact. Advice is normally given
if a person provides more information about their situation.

Examples of advice within the workplace include:

• A recommendation to speak to a certain department or person

• A recommendation of who to speak to, based on a question or information
provided by the client (for example, a client explaining they have had
problems with their rubbish collection and are unsure who to speak to, you
may well advise them to speak to the refuse department).

Advice is based on the person’s experience and knowledge. It is not always based on
information and, therefore, can often be wrong or misguided. It is important to be as
accurate as possible when giving advice to clients.

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