Page 10 - Part-A
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Information, Advice or Guidance
Advice is based on a person’s judgement rather than fact. It is normally given by
people with experience who do not always need a specific qualification and again is
not normally reviewed. For example, a senior member of the helpdesk advising a client
of the best person to talk to.
Guidance is also based on a person’s judgement rather than fact. It is normally given
out by more experienced members of staff with a specific qualification and is reviewed
over time. For example, a careers officer giving guidance to a client regarding work
opportunities.
Key Facts
• Information is considered to be any fact or set of facts or
knowledge, either communicated by others or obtained by
personal study or investigation
• Advice is a recommendation with some action and is not
always based on fact
• Guidance is commonly known as the act of guiding, leading
or providing direction.
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