Page 15 - Part-A

Information, Advice or Guidance

Section 2: Ways of meeting information, advice or guidance
requirements of clients

This section will explore the following:

• How to identify the information, advice or guidance requirements of a range
of individual clients

• How to meet the identified requirements of a range of individual clients

• Ways in which clients can be supported to undertake further action

How to identify the information, advice or guidance
requirements of a range of individual clients

You will deal with a range of different clients, depending on the area and departments
you work in. The clients that you encounter are likely to be across a wide range of ages
and be both female and male. You are likely to encounter clients in different emotional
states, and in many different situations, for example:

• Clients who are distressed, perhaps due to circumstances outside of their
control such as being made homeless

• Clients who are depressed
• Clients who are angry, perhaps as a result of injustice or
their circumstances.

It is important to remain calm and deal with the client in front of you without
judgement.

! STOP AND THINK!

Think about the kind of clients you might encounter in your
organisation or an organisation you are familiar with. Make
some notes below.

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