Page 3 - Part-A

Information, Advice or Guidance Introduction

Certificate in Information, Advice or Guidance

Welcome to this Level 2 Certificate in Information, Advice

or Guidance.

We hope you find all of the information contained in this resource pack interesting
and informative. This learning resource and the assessment questions are compatible
with both NCFE and TQUK qualifications. (A complete list of the learning outcomes
can be found on the last page of this resource.)

The course is made up of two parts (A and B). This is Part A which contains
two units:

UNIT 1: Information, advice or guidance in practice

UNIT 2: Developing interaction skills for information, advice
or guidance

As you start to read through each page, you will be able to make notes and comments
on things you have learnt or may want to revisit at a later stage. At the end of each
section, you will be asked to answer the relevant assessment questions.

Once you have answered the questions, go to the next section and continue studying
until all of the assessment questions have been completed.
Please make sure that you set aside enough time to read each section carefully,
making notes and completing all of the activities. This will allow you to gain a
better understanding of the subject content, and will help you to answer all of the
assessment questions accurately.

Good luck with your study. Now let’s begin!

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