Page 87 - Part B
P. 87
Information, Advice or Guidance
Section 4: How to negotiate effectively on a client’s behalf
This section will explore the following:
• A range of negotiation strategies for clients in different situations.
A range of negotiation strategies for clients in different
situations
There will be times, as an advisor, where you will have to negotiate - either with the
client directly (because their expectations are unreasonable), or on the behalf of a
client (perhaps when dealing with another organisation or service).
As services find themselves under increasing financial pressure, and in great demand
from clients, negotiation becomes more and more important. Resources are not
available to everyone all the time. This can be very difficult to deal with, and to explain
to the client.
! STOP AND THINK!
What do you understand by the term ‘negotiation’? Take a few
moments to think about what it means and make notes in the
space below.
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