Page 49 - Part B

Information, Advice or Guidance

You may have thought about the following:

• Age

• Disability

• Gender reassignment

• Pregnancy and maternity

• Marriage and civil partnership

• Race

• Religion

• Sex

• Sexual orientation.

Clients who are over the age of 60, and clients who are non-EU residents, are two
examples of groups of people who could be significantly affected by discrimination.
You will now look at each of these examples in more detail.

Over 60s

Clients over the age of 60 may have health-related issues that can lead to them
suffering discrimination. For example:
• Mobility issues

• Sight/hearing issues
• Other health issues that may prevent them from attending appointments.

Furthermore, clients over the age of 60 may have issues accessing or understanding
resources provided to them. For example:

• Unable to access technology (e.g. computers)

• Issues understanding how to use technology.

The issues mentioned above can lead to the discrimination of clients over the age
of 60, either indirectly or directly. If an organisation has a policy that states that all
appointments will be confirmed/arranged via email, this may indirectly discriminate
against over 60s who may not be able to access their emails frequently. On the other
hand, if an advisor knowingly held their appointments on a high-level of the building,
knowing that his clients were over 60 and had mobility issues, this would be an
example of direct discrimination.

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