Page 29 - Part B

Information, Advice or Guidance

How to obtain and record feedback from clients following
signposting or referral

! STOP AND THINK!

What do you think are the best ways of obtaining and recording
feedback from clients following signposting or referral? Make
some notes in the space below.

There are lots of ways you can gain feedback from your clients and organisations you
work with. Thinking back to the confidentiality and Data Protection sections earlier in
this workbook, it is important to ensure you do not ask for any personal information
that you do not need. Feedback is often best received as anonymously as possible, as
it allows clients to be as honest as possible.
Ensure you explain to clients and other organisations you work with the reason behind
you seeking feedback; share with them the process that you undertake. The more of
an effect clients and other organisations think they have on you improving the service,
the more likely they are to want to help.

27