Page 69 - Part-A
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Information, Advice or Guidance
Section 4: The importance of confidentiality
and impartiality in interactions with clients
This section will explore the following:
• How the principles of confidentiality and data protection are adhered to in
interactions with clients
• How impartiality in service delivery is maintained.
How the principles of confidentiality and data protection
are adhered to in interactions with clients
! STOP AND THINK!
What do you understand by ‘confidentiality’? Make some notes
in the space below.
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