Page 56 - Part B
P. 56
Information, Advice or Guidance
! STOP AND THINK!
What possible barriers are there for clients? Perhaps think
about your own experience and consider if you have ever had
difficulty in accessing a service.
Make some notes in the space below.
Some key barriers to the client achieving their requirements are:
• Language
• Technology
• Mobility and accessibility
• Culture.
Language barriers can be difficult for an advisor, as you are unlikely to know about
them before you speak to the client. Therefore, you may be unable to plan ahead and
put something in place beforehand, such as booking an interpreter. You can make
sure your organisation can help people who speak different languages by providing
your literature in multiple languages. This may be particularly useful if you have a large
and diverse population in your area.
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