Page 16 - Part B

Information, Advice or Guidance

Section 3: Good practice when referring or signposting clients

This section will explore the following:

• How to refer or signpost clients in a supportive and appropriate manner

• Ways in which signposting or referral take place within a policy framework
which complies with legislation, codes of practice and ethical requirements.

How to refer or signpost clients in a supportive and
appropriate manner

Before you or your organisation starts to refer, you should have a number of
documents in place.

1. Referral policy

2. Confidentially policy

3. Equal Opportunities policy

4. Range of regional and local directories and contact information for

organisations in your local area
5. Training policy so that staff training is consistent.

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