Page 14 - Part B

Information, Advice or Guidance

C Case Study: Signposting and referring

Think about the following scenarios and give examples of
signposting and referrals which would be appropriate and in
meeting client requirements.

Scenario 1

You are working as a learning support worker with a client who
has particular needs that you do not have sufficient experience or
knowledge of dealing with.

Scenario 2

You are working for the citizens advice charity when a client
approaches you and explains that they think they have a drinking
problem and would like some help in reducing their alcohol
intake.

Remember: although you may need to signpost or refer a client, sometimes that
process can take place from within your team. For example, you may refer a client
to a more experienced colleague or someone with specific experience and skills in
a given area.

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