Page 102 - Part B

Information, Advice or Guidance

Learning Outcomes Unit 5

1. Understand the role of social policy in advice work.

1.1 Define the role of social policy when working with clients

1.2 Give examples of social policy work that could be undertaken in own organisation.

2. Understand the purpose and process of an advice interview.

2.1 Describe the relationship between the client and the advisor

2.2 Describe the role of the advisor in an advice interview

2.3 Describe the stages of the advice interview

2.4 Give examples of when client confidentiality may be broken.

3. Know how to support a client to plan and take action.

3.1 Describe the factors which influence the level of support offered to a client

3.2 Describe situations where clients would be empowered to take action.

4. Understand how to negotiate effectively on a client’s behalf.

4.1 Give examples of a range of negotiation strategies for clients in different
situations.

5. Understand how to use information resources to meet client requirements.

5.1 Describe how to use own agency’s main information sources

5.2 Describe how to interpret information in the context of client enquiries.

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