Page 100 - Part B
P. 100
Information, Advice or Guidance
Learning Outcomes Unit 3
1. Understand when it is appropriate to signpost or refer clients to other agencies.
1.1 Describe the key features of the referral procedure of own organisation
1.2 Describe how the procedure is implemented within own organisation.
2. Understand the difference between signposting and referral.
2.1 Describe the difference between signposting and referral
2.2 Describe the benefits, to own organisation and its clients, of signposting or referral
2.3 Describe situations where signposting or referral are appropriate in meeting client
requirements.
3. Know what is good practice when referring or signposting clients.
3.1 Describe how to signpost or refer clients in a supportive and appropriate manner
3.2 Describe ways in which signposting or referral takes place within a policy
framework which complies with:
• legislation
• codes of practice
• ethical requirements.
4. Know how to monitor and evaluate client referrals to other agencies.
4.1 Describe the process for monitoring and evaluating signposting or referral of
clients to other agencies
4.2 Describe the systems for recording signposting or referral of clients within own
organisation
4.3 Describe how to obtain and record feedback from clients following signposting or
referral.
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