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Information, Advice or Guidance
A Activity 5: Key skills
Go through the table below and think about the key skills listed.
For each, decide if this is a strength of yours or an area for
improvement. Make some written notes.
Good service Key skills Level of Area for
characteristics needed skill improvement
Fast efficient Listening and
service with questioning skills
clients being (to understand
helped in one the client’s
visit requirements fully)
Valued clients
Non-verbal
who are willing to communications
discuss difficult skills
topics
Understanding
of confidentiality
and the General
Data Protection
Regulation 2016
Impartiality
Clear, concise Knowledge
and consistent behind structured
advice approaches
No discrimination Knowledge
or judgement of behind structured
any clients approaches
Appropriate
interactions
Listening and
Advice that is questioning skills
personalised for (to understand
the individual the client’s
requirements fully)
Clear plans for all Shared agreement
clients knowledge
80
