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Information, Advice or Guidance

Section 5: Own skills and development needs

This section will explore the following:

• Your own personal strengths in interaction skills which contribute to
effective service delivery

• Areas for personal development in interaction skills to strengthen your own
contribution to service delivery.

Your own personal strengths in interaction skills which
contribute to effective service delivery

Personal Strengths

Throughout this module, interactions and interaction skills have been examined,
both verbal and non-verbal. Your own skills play a massive part in your organisation’s
success or failure.

! STOP AND THINK!

What do you understand by ‘service delivery’? Make some
notes in the space below.

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