Page 86 - Part-A
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Information, Advice or Guidance
Learning Outcomes Unit 1
1. Understand the distinction between information, advice and guidance.
1.1 Describe differences between information, advice and guidance
1.2 Describe information, advice and guidance provision in own organisation.
2. Understand ways of meeting information, advice or guidance requirements of
clients.
2.1 Identify the information, advice or guidance requirements of a range of individual
clients
2.2 Describe ways of meeting the identified requirements of a range of individual
clients
2.3 Describe ways in which clients can be supported to undertake further action.
3. Understand the boundaries of own role in meeting information, advice or
guidance requirements of clients.
3.1 Describe boundaries of own role in meeting information, advice or guidance
requirements of clients
3.2 Give examples of a range of potential agencies for referral or signposting
3.3 Describe how to refer or signpost individual clients to other agencies
3.4 Describe how to monitor and evaluate client referrals to other agencies.
4. Understand the purpose of accurate record keeping to fulfil good practice
guidelines.
4.1 Describe how client records are kept within own organisation
4.2 Describe the purpose of accurate record keeping to fulfil good practice guidelines.
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