Page 16 - PartA
P. 16
Counselling Skills
A Activity 4: Active listening
a) During the course of a week, and as part of your normal
routine, observe people’s body language. See if it can tell you
anything about the relationship between the people who are
communicating. For example, what differences can you see
between the body language of a supervisor and employer in
the workplace and between two friends who are
communicating? Record your observations in the space below.
b) When possible, practise S.O.L.E.R. with a friend or colleague.
Record your feelings about it. Did you feel comfortable with it?
What were the most difficult aspects?
Key Fact
Remember that communication is two-way and that your own
words, tone of voice and body language can convey a lot about
you to the client.
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