Page 93 - Part B

Information, Advice or Guidance

You will have a number of resources, from different sources such as:

Information When appropriate Advantage Disadvantage
source to use

The internet With clients who Huge range of Not everyone
have access to materials on a has access or the
technology and are wide range of technical skills to find
happy to use it subjects what is required. Can
be difficult to track
Possibly remotely Can be extremely down the specific
from the office quick to use information. Not
everything on the
internet is accurate
and to be trusted

The intranet Only accessed by Likely to have Not available for
the advisor relevant resources members of the
and information public; information
to the aims of the generally requires
business some context from
the advisor

Paper-based When a client Available in a Can be limited in
documents may have some range of different number. Can be
very specific formats such as in expensive to produce
requirements that braille or different for clients. Not all
would be covered languages clients can access
by written material written materials

More When you have Likely to Colleagues are not
experienced exhausted have relevant always available nor
colleagues your ability or experience and have the time to
knowledge of have dealt with the assist.
an issue situation before

Specific to your
organisation

As mentioned previously, these key information sources will vary greatly depending on
your experience, place of work and the type of clients you face. Your training should
help you prepare to find and use the most effective resources available; do not be
afraid to ask your client how they would like their information.

As you gain experience and knowledge, more sources may become clear to you; it will
become easier to understand which source is right for which client.

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