Page 4 - Part B

Information, Advice or Guidance

Unit 3: Signposting and referral in information,

advice or guidance

Welcome to unit three.

This unit is split into four sections. These are:

Section 1: When it is appropriate to signpost or refer clients to other

agencies

Section 2: The difference between signposting and referral

Section 3: Good practice when referring or signposting clients

Section 4: How to monitor and evaluate client referrals to other
agencies

Section 1: When it is appropriate to signpost or refer
clients to other agencies

This section will explore the following:

• The key features of the referral procedure of your own organisation

• How the referral procedure is implemented within your own organisation.

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