Page 50 - Part-A

Information, Advice or Guidance

These sections may well have to be repeated depending on the discussion and the
particular client’s needs. Sometimes it may be difficult to reach a shared agreement
with a client and it might be appropriate to leave the client with the options available
to them for them to make a final decision.

There are a number of reasons why reaching a shared agreement with a client is
important.

• Once a shared agreement is in place, both the client and the advisor are
aware of the expectations for each of them moving forward.

• Both the client and the advisor should be aware of what the end result will
be, with the client possibly moving on to make further shared agreements
with other members of the team or different organisations.

• The process for a shared agreement will enable the advisor to have an in-
depth knowledge of the client’s situation or problem and be able to advise
them appropriately.

• By having both the client and the advisor agreeing on a course of action,
they are much more likely to achieve a successful outcome, as the
client is involved in the process.

Key Facts

• There are many benefits of shared agreements, including
increased engagement and improved understanding of
expectations

• Interaction is where you talk, look, share or engage in any kind
of action that involves a client and an advisor

• A structured approach has many advantages, such as clients
getting standardised advice regardless of who they speak to and
ensures all clients are treated equally.

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