Page 43 - Part-A

Information, Advice or Guidance

Unit 2: Developing interaction skills for

information, advice or guidance

Welcome to unit two.

This unit is split into five sections. These are:

Section 1: How to interact with clients

Section 2: The importance of effective communication skills in the
delivery of information, advice or guidance

Section 3: How your own values, beliefs and attitudes may affect
interactions with clients

Section 4: The importance of confidentiality and impartiality in
interactions with clients

Section 5: Own skills and development needs

Section 1: How to interact with clients

This section will explore the following:

• A model for interactions with individual clients

• Reasons for using a structured approach for interactions

• How to reach a shared agreement with clients.

41