Page 65 - Part A

Counselling Skills

Reflective listening and responding

This is the process of summarising what has just been said, so that the client
understands that you have clearly heard what they have disclosed. It is confirmation
that a counsellor validates the client, by acknowledging what is being said, and by
providing further opportunity to talk.

Blocks to listening

Blocks to listening can include:

• Physical distractions such as noise or interruptions from other people

• Thoughts regarding what the client is saying – for example, forming
judgements about what is being said

• The urge to provide information at what may be an inappropriate
pause in the conversation

• Asking questions at inappropriate times.

Key Fact

The counsellor must be aware of their listening and responding
habits at all times, and must continue to check that they are
supporting the client in the most appropriate way.

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